Terms and Conditions

The following terms and conditions apply to all accounts and orders:

Payment Terms

VAA offers the following payment terms:

1.) VAA will set up Net 20 payment terms for all educational entities (High Schools, Vocational Schools, Colleges...) that provide us with a valid purchase order issued on that school’s letterhead.

OR

2.) VAA accepts credit card payments through Paypal and requires 100% prepayment before order production begins.

OR

3.) VAA accepts a 50% deposit, with the full remaining balance payable as a certified banker’s/cashier’s check upon a COD delivery. Any invoice under $3,000 will require full payment upfront.

Cancellations

Due to the custom nature of our business, all orders are considered final and are NOT subject to cancellation for any reason once VAA has received written confirmation from the client to proceed with the order.

Samples Policy

In consideration to earn your business, VAA will be happy to either, 1.) Provide you with a sample item that we've made for another client for your quality confirmation, or, if the situation permits we will, 2.) Make you a complementary custom sample for your quality confirmation.  In either case, all samples will remain property of VAA and must be returned upon request.  Any samples that are not returned to VAA will be invoiced to you at the retail cost of the item plus any additional setup surcharges if applicable.

Shipping & Backorders

VAA will ship all merchandise via UPS Ground or Fed Ex Ground unless otherwise specified by the customer.  VAA will assume no liability for delay in shipment or delivery.  All back orders will be automatically shipped when product becomes available.

Returns

Due to the custom nature of our products, VAA will ONLY accept returns for incorrect or defective merchandise. Any return claims meeting this criteria must be made in writing via fax or email to VAA within 2 days after the order is received. VAA reserves the right to refuse to issue a credit or a Return Merchandise Authorization (RMA) after 7 days. In no case will VAA issue a credit or an RMA after one month of receipt of the order.

No merchandise may be returned to VAA without first obtaining a Return Merchandise Authorization from our Customer Service Department by calling (856) 235-5984.